FAQs

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Is my payment information secure?
Yes, all transactions are encrypted and processed through secure payment gateways. We never store your complete credit card information.

Can I modify or cancel my order?
Please contact us at hello@roseelise.com as soon as possible. We'll do our best to accommodate changes, but once an order has been processed, we may not be able to make modifications.

Shipping & Delivery

How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the US. Expedited shipping options are available at checkout.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping times and costs vary by location. International customers are responsible for any customs duties or taxes.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

Products & Care

What is your jewelry made from?
All Rose Élise pieces are crafted from premium 18k gold, ensuring lasting quality and timeless beauty.

How should I care for my jewelry?
Store your pieces in a soft pouch or jewelry box when not wearing them. Avoid contact with chemicals, perfumes, and lotions. Clean gently with a soft cloth.

Can I customize or engrave my jewelry?
No, we currently do not offer engraving & customizing options

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition. Please see our Return & Refund Policy for complete details.

How do I exchange an item?
Contact us at hello@roseelise.com with your order number and the item you'd like to exchange. We'll guide you through the process.

Contact & Support

How can I contact customer service?
Email us at hello@roseelise.com and we'll respond within 24 hours during business days.

Do you have a physical store?
We are currently an online-only boutique, allowing us to offer premium quality at exceptional value.

Still have questions?

We're here to help! Reach out to us at hello@roseelise.com